About Us:
CDS Group of Companies is the single contact for National and International clients looking for efficient and cost-effective supply-chain solutions for the Canadian market.
Specializing in Ambient, Refrigerated, and Frozen supply chain food and beverage services, we strive to offer exceptional customer service to our clients, while promoting opportunity, and a team-first environment for our team.
Our services include multi-temperature warehousing, distribution, freight and transportation management, customs brokerage, pick and pack fulfilment, cross-docking and transloading. A true "one-stop shop" operation, we can handle products from grocery to consumer goods for any company looking to improve their supply chain throughout Canada and from Canada to cross-border and international markets.
About the Team:
Supply Chain Solutions is the consulting division of the CDS Group of Companies that looks to deliver added value to our national and global customers with financial and operational supply chain efficiencies through business process evaluations and P & L engineering.
What you'll do:
- Process and input customer orders in WMS and TMS.
- Maintain inventory accuracy in the system daily.
- Manage working relationships with warehouse / logistics partners across Canada and internationally.
- Be part of a team driving global supply chain initiatives and trade.
- Develop an understanding of the key drivers and limiting factors in export/import programs.
- Proactively work with internal teams to ensure customers are kept up-to-date on order status.
- Maintain good working relationship with customers, handling inquiries promptly, courteously and effectively.
- Understand the resources within the business to be an effective problem solver.
- Prepare reports, paperwork and invoices associated with customer orders.
- Create and analyze management reports through manipulation and analysis of data retrieved from WMS and TMS systems.
- Eliminate reoccurring issues, minimize service issues and identify opportunities for improvement.
- Implement initiatives to reduce cost and grow the business.
- Build and maintain strong relationships with customers through proactive dialogue to understand requirements, field visits and opportunities to exceed expectations.
- Conduct quarterly visits to the Greater Toronto Area and participate in semi-annual trade shows, as needed, to represent the company and strengthen business relationships.
- Responsible for customer service metrics for accounts served: invoice accuracy, order accuracy and order fulfillment metrics.
Who you are:
- Minimum of 3+ years of experience in supply chain, logistics, or a related field.
- Degree / Diploma in business administration, supply chain management, logistics, or related field.
- Previous experience in multi-temperature warehousing or food distribution.
- High energy with a proactive approach to relationship management. The phone is your ‘go-to’ relationship building tool.
- Strong communicator; able to collaborate and troubleshoot; resolving customer concerns with empathy and tact.
- Ability to cultivate strong business relationships and generate new business opportunities.
- Self-starter with a desire for continuous improvement and personal development.
- Ability to manage time effectively and work with a high level or urgency.
- Knowledge in a variety of areas including ERP system, WMS/TMS, EDI.
- Solid working knowledge of MS Word/Excel/PowerPoint.
- Able to pass criminal background check.